FREQUENTLY ASKED QUESTIONS

Will the product I receive look exactly like the one in the photos?

To best represent the true colors of our items, all products are photographed in natural light using a reflective white base and a light-absorbing white background. Due to the natural nature of gemstones, slight variations in color, pattern, and shape may occur. Additionally, screen brightness and color settings may cause minor differences in how the product appears on different devices.

Are your gemstones natural?

Yes, we use natural gemstones. As gemstones are natural materials, each bead may have unique variations in color, texture, transparency, and appearance. These differences are not defects but the one-of-a-kind characteristics of natural gemstones.

Is your jewelry hypoallergenic?

Our bracelets and necklaces are made with titanium steel, brass, and 925 sterling silver components. Many customers find our pieces comfortable to wear. However, everyone’s skin is different, especially those with highly sensitive skin or metal allergies. If you know you are sensitive to titanium steel, brass, or 925 silver, we suggest wearing with caution.

Can I wear your jewelry in water?

To protect the natural gemstones and metal components, we do not recommend wearing our jewelry in water. Avoid contact with perfumes, lotions, and harsh chemicals. Please remove your jewelry before showering, swimming, or exercising. After wearing, gently wipe it with a soft cloth and store it in a dry place.

Will your jewelry tarnish or fade?

Like most jewelry, pieces may fade or change color over time, depending on frequency of wear and care. Exposure to water, air, sweat, and chemicals can speed up this process.

Do you test for nickel, lead, and cadmium?

Yes. We take product safety very seriously. We conduct random inspections on applicable metal parts used in our jewelry and arrange third-party testing when necessary, such as for nickel release and lead/cadmium content.

Our quality control process includes material selection, production monitoring, and final inspection before shipping. For specific items submitted to IGI, we may also provide related IGI certification or verification details.

CONTACT US FOR ANY QUESTIONS

    QuillWeaveStone

    Shop 047, 1st Floor, Yicui Xinyuan

    No.2 Jianping Road, Guicheng Street, Nanhai District

    Foshan, Guangdong, 528200

    China

    Email: info@jiahua_techoutlook.com